Product Description

Duration: 3 Days

DELIVERY FORMAT
Classroom – Public and In House Training

ACCREDITED BY
PEOPLECERT

EXAM TYPE
Closed book multiple choice (English)

PREREQUISITES
None

ITIL is the world’s most popular framework for IT service management  (ITSM). The ITIL 4 Foundation syllabus is the first of the new ITIL 4 modules to be released by AXELOS. It offers a more holistic perspective of ITSM compared to ITIL V3, as well as several new tools and concepts

WHO SHOULD TAKE THIS COURSE

ITIL 4 has been designed to help organizations address the complexities of the modern digital environment.

This course is aimed at entry-level IT professionals  who require a basic understanding of ITIL or would like to progress to higher levels of the ITIL 4 certification scheme.

ABOUT THIS COURSE

The purpose of this ITIL 4 Foundation course is to introduce candidates to the key elements, concepts and terminology used in ITIL 4 and to fully prepare candidates to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.

This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards.

The course consists of 7 modules:

  • Intro: An Introduction to the ITIL 4 Framework (includes lesson plan and case study)
  • Module 1: The key Concepts of Service Management
  • Module 2: The Guiding Principles (including quiz and assignment)
  • Module 3: The Four Dimensions of Service Management (including quiz)
  • Module 4: Service Value System (including quiz and assignment)
  • Module 5: The Service Value Chain(including quiz)
  • Module 6: Purpose and Key Terms(including quiz)
  • Module 7: Understanding the 7 ITIL Practices

ACCREDITATION

This course has been accredited by PEOPLECERT, which is licensed by AXELOS as an Examination Institute for the ITIL 4 Foundation Certificate in IT Service Management.

IS THERE AN EXAM?

There is a closed-book, multiple-choice exam with 40 questions and a duration of 60 minutes. The pass mark is 65% (26 questions out of 40).

The test can be taken online at any time via PEOPLECERT. Candidates will require a webcam and microphone.