ITIL V.4 Foundation


ITIL is the world’s most popular framework for IT service management  (ITSM). The ITIL 4 Foundation syllabus is the first of the new ITIL 4 modules to be released by AXELOS. It offers a more holistic perspective of ITSM compared to ITIL V3, as well as several new tools and concepts

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ITIL 4 has been designed to help organizations address the complexities of the modern digital environment.

This course is aimed at entry-level IT professionals  who require a basic understanding of ITIL or would like to progress to higher levels of the ITIL 4 certification scheme.


The purpose of this ITIL 4 Foundation course is to introduce candidates to the key elements, concepts and terminology used in ITIL 4 and to fully prepare candidates to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.

This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards.

The course consists of 7 modules:

  • Intro: An Introduction to the ITIL 4 Framework (includes lesson plan and case study)
  • Module 1: The key Concepts of Service Management
  • Module 2: The Guiding Principles (including quiz and assignment)
  • Module 3: The Four Dimensions of Service Management (including quiz)
  • Module 4: Service Value System (including quiz and assignment)
  • Module 5: The Service Value Chain(including quiz)
  • Module 6: Purpose and Key Terms(including quiz)
  • Module 7: Understanding the 7 ITIL Practices


This course has been accredited by PEOPLECERT, which is licensed by AXELOS as an Examination Institute for the ITIL 4 Foundation Certificate in IT Service Management.


There is a closed-book, multiple-choice exam with 40 questions and a duration of 60 minutes. The pass mark is 65% (26 questions out of 40).

The test can be taken online at any time via PEOPLECERT. Candidates will require a webcam and microphone.

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